Support
How to reach us when an endpoint doesn't behave as expected.
For any API question: [email protected]
Target response time
1 business day (Mon-Fri, excluding Quebec holidays). No contractual SLA — this is an internal target.
Always provide the request_id
Every API response includes an X-Request-ID header (format req_<26 base32>). When you write to us about unexpected behavior, always include the request_id of the failing request — this is what lets us find the event in Sentry and our logs.
Example:
Request req_01J9X8Z3F4K2M5N7P9Q1R3S5T7 returns 500 although my body looks valid.
My scope is leads:capture, key created yesterday.
Before writing
Error catalog — every code has a concrete action hint
Quick start — verify your key is correct (preset, scopes, format)
Authentication — brute force policy and key formats