FAQ
Frequently Asked Questions
Everything you need to know before you take action. Straight answers, zero fluff.
Is it for me?
Does Capturia work for my industry?
If you get leads online and you have a sales process, yes. We work with agencies, coaches, consultants, B2B services, real estate, health, training, SaaS... The real question isn't your industry, it's this: are you losing leads because you don't answer fast enough? If so, we can help.
I run a small business, is this for me?
It's built exactly for you. Big companies have sales teams working 24/7. You don't. The Capturia Method™ gives you that capacity without hiring. We have solopreneur clients handling 200+ leads a month on their own thanks to our system.
I don't run ads yet, is it worth it?
If you already get leads (even organic ones), yes. If you don't have any leads at all yet, focus on acquisition first. We'll be here when you're ready to scale. That said, if you plan to launch ads soon, now is the perfect time to get your system ready.
How many leads do I need for it to be worth it?
The math is simple: you only need a few more sales a month to come out ahead. From 30-50 leads a month, the impact is obvious: you win back leads you were letting slip away. Below 30 leads a month, the ROI takes longer, and we'll tell you so honestly.
Technical compatibility
Will it fit with my current CRM?
Yes. GoHighLevel connects directly, included in the Autonomous Growth System and the Enterprise offer: you link your sub-account yourself from Capturia, your records and deals stay in sync on both sides, and your conversations show up there with your consent. For another CRM (HubSpot, Salesforce, Zoho, Pipedrive…), we build a custom integration, as an option.
I already have tools, will it replace them?
No, we plug into your existing stack. We don't replace your CRM, your calendar or your forms: we connect them and automate them. You keep your tools, we just make them smarter.
What if I use a custom or in-house tool?
No problem. If your tool has an API (most do), we can connect to it. If it really is a one-of-a-kind case, we find a solution. We've already integrated in-house management systems, Quebec ERPs and more.
Does it work with my existing forms?
Yes. Whether you use Typeform, JotForm, Gravity Forms, your website's native forms or something else, we capture the data and launch the automations. No need to rebuild your forms.
Does it really work?
What concrete results do your clients get?
What the system changes from day one: every lead gets an answer in under 60 seconds, 24/7, is qualified and offered a meeting, then followed up if they don't book. The rest depends on your lead volume, your offer and your sales cycle: we don't promise you a number we haven't measured at your business. During the Strategy Session, we work it out with your numbers.
How do you prove the ROI?
We track everything: response time, qualification rate, booked appointments, no-show rate, completed conversations. You get a monthly report with the key metrics. You see exactly how many leads were handled and converted by The Capturia Method™.
How long before I see results?
Week 1: response time improves immediately. Weeks 2-4: more appointments booked automatically. After that, your monthly report shows how many leads the system handled, qualified and converted.
Does it work just as well in French?
Absolutely. The Capturia Method™ is bilingual French/English. And not translated French: real, natural Quebec French. That's actually our edge: we understand the local market, the tone, the expressions. Translated American solutions often sound fake.
Quality and personalization
Will it sound generic, like ChatGPT?
No. We don't copy-paste templates. Every script is written from scratch after analyzing your business, your tone and your typical clients. We study your current emails, your conversations, the way you talk. The result: conversations that sound like YOU, not like a robot.
How do you customize the tone?
We start with a detailed questionnaire about your brand. Then we analyze your existing communications (emails, messages, website). We write scripts and submit them for your approval. You adjust, we fine-tune. Nothing goes live without your OK.
Can it handle complex questions?
The system handles everyday conversations on its own. For truly complex questions or delicate objections, it knows when to hand off to a human. The goal isn't to replace people, it's to filter so you only talk to the leads worth your time.
What happens if it gets something wrong?
It happens, rarely, but it happens. We monitor conversations and spot mistakes quickly. Every mistake becomes an improvement to the script. And you can always take over a conversation manually if needed. The system knows how to say “I'd rather have a person answer this question for you.”
Process and timelines
How long does setup take?
7 days. We set up your 4 pillars (Capture, Qualification, Follow-up, After-sale), connect your tools, write your custom scripts and take your system live in one week. No months-long project: you start winning back leads in the first week.
What do you need from me?
Access to your CRM, your calendar and your forms. Examples of your best sales conversations. 2-3 hours of your time in total during setup week (kickoff call, script approval, training). We do the heavy lifting.
Who handles maintenance?
We do. The monthly subscription includes full technical maintenance: monitoring, updates, bug fixes, optimizations. You have nothing technical to manage. If something breaks at 3 a.m., we take care of it.
How does training work?
Live training (1-2 hours) for you and your team: how to monitor conversations, take over when needed and read the reports. Plus full documentation and videos. You don't need to be technical to use the system.
Guarantees and risks
What is your guarantee?
Satisfaction guaranteed or your money back. It's that simple: if the system isn't right for you, we refund you. No fine print, no hidden conditions. We'd rather carry the risk than make you carry it.
Is there a long-term commitment?
Your choice. Setup is a one-time fee, and the monthly fee comes in two versions: with a 12-month commitment (the best price) or flex with no commitment (+20%), cancel anytime. You stay because the system pays off, not because a contract holds you. And since it's satisfaction guaranteed or your money back, you can try it risk-free.
What happens if it doesn't work?
First, we optimize. We analyze the conversations, adjust the scripts and test variations. If the fit really isn't right (it rarely happens), it's satisfaction guaranteed or your money back. We never force anyone to stay with something that doesn't work.
What if I'm not satisfied after setup?
Satisfaction guaranteed or your money back. If the system we deliver doesn't match what we agreed on, we refund you. You still leave with a Capture / Qualification / Follow-up / After-sale system implemented in 7 days. But if it doesn't fit, you're not stuck.
Is my data secure?
Yes. Hosted on secure servers, encrypted data, compliant with industry standards. We never sell your data, and we don't use it to train other systems. Your conversations stay yours.
Didn't find your answer?
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