Frequently Asked Questions

Capturia works for any business with an online sales process: agencies, coaches, consultants, B2B services, real estate, health, e-commerce, SaaS... We've deployed bots in 27+ different industries. The common denominator: you receive leads and want to convert them faster and 24/7. If you have a proven sales process, we'll automate it.

Capturia was designed FOR SMBs, not enterprise. Our sweet spot: businesses getting 50-500 leads/month who can't afford to hire a 24/7 sales team. Whether you're solo or have a team of 10, we adapt. The only prerequisite: you have leads coming in and want to convert more without working 80 hours a week.

Honest answer: if you're getting fewer than 20 leads/month, invest in acquisition first. BUT if you have organic leads (SEO, referrals, LinkedIn, etc.), Capturia works just as well. What matters is the volume, not the source. We even have clients who only do outbound and use The Capturia Method™ for follow-up.

Simple math: with Propulsion starting at $99/week, you need a few extra sales per month to come out ahead. From 30-50 leads/month, the impact is obvious — you recover leads you used to let slip away. Below 30 leads/month, the ROI takes longer, and we'll tell you honestly.

We integrate with your existing CRM, whatever it is. In 100+ installations, we've never encountered a CRM we couldn't connect.

No replacement, enhancement. Capturia sits ON TOP of your existing tools. Your CRM stays your CRM. Your calendar stays your calendar. We add an intelligent layer that automates conversations and syncs everything. You continue working as before, but with a system that handles the boring stuff.

That's where our expertise shines. We've integrated databases from 2009, Notion setups acting as CRM, even Google Sheets pipelines. If your tool has an API, exports data, or accepts webhooks, we'll connect.

100%. Typeform, Jotform, Google Forms, WordPress, Webflow, native Shopify forms... If your form sends data somewhere, we can capture it. The common setup: your form stays identical, we intercept the data to trigger a response in under 60 seconds.

Hard numbers from our 2024 cohort: average 47% increase in booked appointments. Response time cut from 4 hours to 45 seconds. 23% increase in closing rate (thanks to warm, qualified leads). Average ROI: 4.2x within 6 months. Our best client: a coach who went from 8 to 34 appointments/month without touching his ads.

Shared real-time dashboard. You see everything: messages sent, responses, bookings, conversion rate. We tag each Capturia-converted lead in your CRM. Every month, we review the numbers together. You know exactly how many sales came from The Capturia Method™. Zero guesswork, just data.

Timeline: Day 1 — system live, first responses within hours. Week 1 — noticeable improvement in response rate. Month 1 — 30-50% more appointments booked. Month 2-3 — measurable ROI. We don't promise results in 24h, but 94% of clients are profitable within 90 days. The other 6%? We work on optimization until they are.

Absolutely. The Capturia Method™ is trained on Quebec French, not Google Translate French. We capture expressions, idioms, the famous 'tu' vs 'vous'. Our founder is Quebecois, our team is bilingual. For English Canada or the US, same quality in English. We even have clients running in both languages simultaneously.

That's our #1 obsession. The Capturia Method™ is trained on YOUR tone, not generic prompts. We analyze your sales calls, emails, style before writing a single line. Result: prospects often don't realize they're talking to AI. And when they do, they're impressed by how 'human' it is. Not ChatGPT — YOUR voice, amplified.

Our process: 1) We analyze 10-20 of your best sales conversations. 2) We extract your expressions, rhythm, objection-handling style. 3) We write scripts that sound like YOU. 4) You validate and adjust. 5) We A/B test continuously. It's not 'insert company name here' — it's authentic replication of your style.

Yes and no. Simple questions (pricing, availability, process): handled automatically with 95%+ accuracy. Complex questions (specific technical case, special negotiation): the system qualifies, then transfers to a human with full context. We're not trying to replace your expertise — just handle volume so you can focus on high-value conversations.

It happens, rarely (~2% of conversations). Safeguards: 1) Ambiguous situations trigger handoff to human. 2) Customers can always type 'speak to a human'. 3) Every conversation is logged and reviewed. 4) We continuously adjust based on errors. We've never lost a client over an AI error — we catch them fast.

Three packages, based on the size of your business. Propulsion ($0-250k in annual revenue): $2,971 setup + $429/mo — starting at $99/week. Prestige ($250-750k): $16,571 setup + $795/mo. Entreprise ($750k+): $26,686 setup + $1,295/mo. Setup prices are direct-sale, with the −15% founder discount included; monthly prices are with a 12-month commitment (no commitment: +20%). All prices in Canadian dollars, plus taxes.

Each package has a mission. Propulsion finds and qualifies your leads: AI agents (24/7 web chat + SMS), lead scoring, 8-source capture, funnel builder. Prestige adds pre-selling and follow-up: a custom pre-suasion tool, AI-agent SMS follow-ups, campaigns, 4 Trigger Offers™ per year, and review collection. Entreprise adds everything that happens after the meeting: call analysis (IntelliSuivi™), AI-generated quotes, seller coaching, commissions, API. All three include the full CRM, unified inbox, calendars, Capturia Academy — and unlimited seats.

The simple way to pay for AI usage — no quotas, no bad surprises. Your package includes a monthly allocation: 15,000 credits on Propulsion, 40,000 on Prestige, 90,000 on Entreprise (1 credit = 1 cent). Every AI action — a message sent by your agent, a call analyzed, a funnel generated — uses a few credits, and you see everything in real time on your Usage page, in plain language. Your first month, the allocation is doubled for setup and calibration.

No, never. Your leads' replies are always free — you'll never pay to receive a message. And if an AI action fails (a call that doesn't get analyzed, a generation that crashes), it's refunded automatically: we never bill a failure.

Nothing breaks. Your AI agents keep replying to your leads — no conversation gets cut off. Only generative actions (campaigns, content generation) pause. You get alerts well before you get there (at 75%, 90% and 100% of your allocation), and you can add a credit pack anytime: $25, $100 or $250, with better value at volume.

No. Unused included credits roll over to the next month, up to a maximum of 2× your monthly allocation. A quiet month is never a wasted month.

All of them. Seats are unlimited on all three packages — no per-user fees, no hidden limit, no fine print. Your team grows? You invite them, that's it.

No. That's our trust contract: the credit grid is stable, and any change is announced with at least 30 days' notice. You'll never discover a new rate on your invoice.

Nothing. Clients who signed before this grid keep their original prices and terms, period. If you want to move to the Conversion Credits model or change packages, we'll talk it through — but nothing changes without your agreement.

Write to us or talk to your Capturia contact — we run the numbers with you and the change applies quickly. The signs it's time: your prospects arrive cold at the call (→ Prestige), or you're hiring sellers and your follow-ups don't know what was said in the call (→ Entreprise).

The math is simple: if a client is worth $2,000 and the system generates 2-3 more clients per month, your monthly pays for itself several times over. You start recovering leads in the first week. We can project your ROI together before you start.

Software gives you a tool and leaves you to build it all yourself. We analyze your sales process, write personalized scripts, configure integrations, train your team, and optimize continuously. It's a turnkey system, not a tool to assemble alone.

We start with a call to understand your business and confirm it's a good fit. If it clicks, we launch your package's setup — no additional ads and no agency. And it's guaranteed — satisfied or your money back — so zero risk in trying.

7 days. We configure your 4 pillars — Capture, Qualification, Follow-ups, After-sale — connect your tools, write your personalized scripts, and put your system live in one week. No months-long project: you start recovering leads in the first week.

Limited investment: 2-3 hours total. 1) Kick-off call (60 min): understanding your process. 2) Accesses: CRM, calendar, forms. 3) Validation: reviewing scripts before launch. 4) Training (30 min): using the dashboard. That's it. We handle 95% of the work. Your time is precious — we know that.

We do, 100%. Technical maintenance: 24/7 monitoring, automatic updates, bug fixes. Optimization: monthly review, script adjustment based on performance. You never touch the technical. You just watch the results and tell us if something seems off. We're proactive — we often catch issues before you see them.

Short and practical: 30-min session via Zoom. We show you the dashboard, how to read stats, how to intervene manually if needed. You get video documentation accessible anytime. For teams: we train up to 3 people included. After that: dedicated support for any questions. 90% of clients are autonomous within 48h.

Guaranteed — satisfied or your money back. It's that simple: if the system isn't right for you, we refund you. No fine print, no hidden conditions. We'd rather carry the risk than make you carry it.

Your choice. The setup is a one-time amount, and the monthly comes in two versions: with a 12-month commitment (the best price) or flex with no commitment (+20%), cancelable anytime. You stay because the system pays you back, not because a contract locks you in. And since it's guaranteed — satisfied or your money back — you can try it risk-free.

First, we optimize. We analyze conversations, adjust scripts, test variants. If it really isn't a good fit (rarely happens), it's guaranteed — satisfied or your money back. We never force anyone to stay in something that doesn't work.

Guaranteed — satisfied or your money back. If the delivered system doesn't match what we agreed on, we refund you. You still walk away with a Capture / Qualification / Follow-ups / After-sale system implemented in 7 days — but if it's not a fit, you're not stuck.

Yes. Hosting on secure servers, data encryption, industry-standard compliance. We never sell your data, we don't use it to train other systems. Your conversations remain yours.