Call review & AI coaching
Every call and meeting is recorded, transcribed and scored by sales competency — with the exact quote that justifies each score. Your reps see where they win and where they stall; your managers coach on facts, not impressions.
Phone calls and video meetings, in one place.
Discovery call
Marie Lalonde · 12:30
Coaching score
Opening, discovery, objections, closing, rapport.
Clear hook, frame set.
Good open questions.
Decent recovery, room to grow.
Commitment clearly asked.
Right tone, active listening.
Automatic transcription
Every call and meeting transcribed by speaker, synced to playback. Search a word, jump to the moment.
Score by competency
Opening, discovery, objections, closing, rapport — scored out of 10, with the call quote that justifies each score.
Conversation metrics
Talk ratio, monologues, questions asked, silences — measured on every call.
Key moments & objections
The AI flags objections raised, price mentions and the turning points of the conversation.
Timestamped comments
Pin a comment at 8:42, tag it (objection, closing, strength); it stays attached to the call.
The manager has the final say
An AI score feels off? The manager overrides it and notes why — the human decides.
The conversation, broken down
Every exchange is transcribed, synced to the recording and measured. You see what was said, at which minute, and where the call turned.
Coach note · 08:42
Nice recovery — you bring it back to value without justifying the price. Do it again.
Conversation metrics
Rep talk ratio
43%
Longest monologue
0:48
Questions asked
11
Pace (words/min)
145
Both. Calls and video meetings are captured, transcribed and analyzed in one place, with the same coaching rubric.
No — it's the heart of the system. Every competency score comes with the exact quote from the call that justifies it. You always see why.
The manager has the final say. He overrides the score, notes his reason, and his correction is what stands. The human decides.
Yours. The rubric aligns with your competencies and your script — not a generic recipe. The coaching reflects how you sell.
The tool is built first for self-review: the rep listens back and improves on his own. The manager coaches to grow people, not to police them.
A 45-minute masterclass shows Capturia's call review in action.
