Unified inbox
Each lead's thread, the AI agent, your reps and the lead's context, together on one screen. No more switching between five tools.
Julie Rousseau
Thursday 2 PM works great ✅
Marc Tremblay
How fast can you start?
Sophie Bouchard
Voicemail · 0:42
Julie Rousseau
OpenHi! Do you handle water treatment for residential?
We do. What's your area? I can book you a discovery call this week.
Hi Julie, Marc here. Confirming Thursday 2 PM, I'll call you.
Last call
2 days ago
BANT score
Next meeting
Thursday 2 PM · Zoom
Every channel from a lead lands in the same thread, tagged by origin.
The AI agent replies first; your rep takes over the thread anytime.
The lead's full record stays right beside the conversation.
Free demo. No commitment.
Web chat, SMS, email, calls: every message lands on the right lead, in the same thread. Your team reads the full story, never fragments scattered across five tools.
Web chat
Do you handle water treatment?
SMS
Thursday 2 PM works great ✅
Here are the specs you asked for
Call
Voicemail · 0:42
Julie Rousseau
Unified thread · 4 channels
Do you handle water treatment?
Thursday 2 PM works great ✅
Here are the specs you asked for
Voicemail · 0:42
Every message source flows into the same unified thread, matched to the right lead. Nothing to reconfigure.
The unified thread covers four conversation channels: SMS (Twilio), email (Resend + Gmail/Outlook), web chat (embedded widget), and calls (Twilio). Messenger, Instagram, and site forms also capture leads into your pipeline; bringing them into the unified thread, like WhatsApp, is on the roadmap.
For customer conversations, yes. Keep Gmail for internal correspondence. Capturia inbox is your sales cockpit, not your mail client.
Each thread can be assigned to a rep, with escalation rules if there's no reply in X minutes. The team always knows who's handling what.
Yes. The AI agent answers initial messages, qualifies, books the meeting — your rep picks up the thread when the agent escalates.
A 45-minute masterclass shows the unified inbox in action on real cases.
