Without Capturia
- 5 tools open in parallel (Gmail, FB, SMS, etc.)
- Messages forgotten in a secondary inbox
- Impossible to see a lead's full history
- Each rep has their own version of truth
Unified inbox
One window, every conversation.
Each lead's thread, the AI agent, your reps and the lead's context, together on one screen. No more switching between five tools.
Free demo. No commitment.
$16M generated · 222 SMBs served
Capturia · InboxLive
Conversations
JR
Julie Rousseau
Thursday 2 PM works great ✅
MT
Marc Tremblay
How fast can you start?
SB
Sophie Bouchard
Voicemail · 0:42
JRSMS
Julie Rousseau
OpenHi! Do you handle water treatment for residential?
AI agent
We do. What's your area? I can book you a discovery call this week.
Rep
Hi Julie, Marc here. Confirming Thursday 2 PM, I'll call you.
Reply to Julie…
Lead context
Last call
2 days ago
BANT score
ExcellentNext meeting
Thursday 2 PM · Zoom
Every channel from a lead lands in the same thread, tagged by origin.
The AI agent replies first; your rep takes over the thread anytime.
The lead's full record stays right beside the conversation.
Four channels in. One conversation out.
Web chat, SMS, email, calls: every message lands on the right lead, in the same thread. Your team reads the full story, never fragments scattered across five tools.
Web chat
Do you handle water treatment?
SMS
Thursday 2 PM works great ✅
Here are the specs you asked for
Call
Voicemail · 0:42
JR
Julie Rousseau
Unified thread · 4 channels
Do you handle water treatment?
Thursday 2 PM works great ✅
Here are the specs you asked for
Voicemail · 0:42
Plug in your channels, we handle the thread.
Every message source flows into the same unified thread, matched to the right lead. Nothing to reconfigure.
SMS
Email
Web chat
Calls
Leads no longer disappear between two tools
With Capturia
- One cockpit for every channel
- Unified notifications, nothing falls through
- Full lead history, all channels combined
- One shared truth across the team
The questions we always get
Which channels are supported?
The unified thread covers four conversation channels: SMS (Twilio), email (Resend), web chat (embedded widget), and calls (Twilio). Messenger, Instagram, and site forms also capture leads into your pipeline; bringing them into the unified thread, like WhatsApp, is on the roadmap.
Does the inbox replace my Gmail?
For customer conversations, yes. Keep Gmail for internal correspondence. Capturia inbox is your sales cockpit, not your mail client.
How does multi-rep attribution work?
Each thread can be assigned to a rep, with escalation rules if there's no reply in X minutes. The team always knows who's handling what.
Do AI agents reply inside the inbox?
Yes. The AI agent answers initial messages, qualifies, books the meeting. Your rep picks up the thread when the agent escalates.
Ready to stop juggling 5 inboxes?
A 45-minute masterclass shows the unified inbox in action on real cases.