Unified inbox
SMS, email, web chat, calls — everything in one window, full history per lead. You pilot every conversation from one screen, regardless of the origin channel.
SMS, email, web chat, calls — all in one window, full history per lead. You pilot every client conversation from a single cockpit.
How it works
Dedicated SMS number, connected email address, embedded web chat, Twilio telephony — every channel in place.
Each incoming message is attributed to the right lead. The thread is unified, no matter the entry point.
Reps and AI agents work in the same cockpit. No more switching between 5 tools.
Who it matters for
SMS on your cell, email on Gmail, DM on Instagram — nothing is linked.
Everything converges. You see the full conversation at once.
Every rep has their own inbox, duplicates and gaps guaranteed.
Shared inbox with clear assignments and common history.
They wrote on Thursday, nobody saw, they call Monday upset.
Thread is open, AI agent already replied, your rep picks it up.
Before / With Capturia
FAQ
Today: SMS (Twilio), email (Resend + Gmail/Outlook), web chat (embedded widget), Facebook Messenger, Instagram DMs, Twilio missed calls, site forms. WhatsApp and others on the roadmap.
For customer conversations, yes. Keep Gmail for internal correspondence. Capturia inbox is your sales cockpit, not your mail client.
Each thread can be assigned to a rep, with escalation rules if there's no reply in X minutes. The team always knows who's handling what.
Yes. The AI agent answers initial messages, qualifies, books the meeting — your rep picks up the thread when the agent escalates.
A 45-minute masterclass shows the unified inbox in action on real cases.
